Spendimo Support

Spendimo is available on the App Store for iPhone and iPad. It requires iOS 26 or iPadOS 26 or later. See the feature and plan overview for what is included in Free and Pro.

Get in touch

Email us at [email protected] — we read everything and usually reply within two business days.

For bug reports, it helps enormously if you include:

• Your iPhone model and iOS version
• What you did, what you expected, and what happened instead
• A screenshot, if the problem is visible

Please never email financial records, passwords, or receipts — we don’t need them to help you, and your data staying yours is the whole point of Spendimo.

Quick answers

I lost my phone — is my data gone? With Pro sync, sign in on your new device to recover records that reached your account. Receipt photos are available there only if receipt sync was enabled and they finished uploading. Without financial-entry sync, we cannot recover records held only on the lost device. Free CSV export lets you keep a separate copy for your records, but the first release cannot import that file back into Spendimo.

Do both partners need Pro? One subscription covers both partners. The Pro subscriber sends an invitation; the invited partner joins with their own account and does not need a separate subscription. See how partner sharing works.

Can I scan receipts offline? Yes. Scanning and reviewing a receipt happen on your device. Saved photos stay local unless you enable optional Pro receipt sync, which is off by default. Check the merchant, date, and total before saving; recognition varies with the receipt and photo quality.

Why is an expense still shown in its original currency? Spendimo needs an available exchange rate to convert an amount. Sign in with a free account and connect to the internet to download missing rates. Rates already saved on the device work offline; without a needed rate, the original amount and currency remain visible.

Can I export or import my records? CSV export is included in Free and produces records you can open in Excel or Numbers. CSV import is not available in the first release. Pro PDF reports are a separate feature.

How do I cancel my subscription? Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Spendimo. Deleting the app does not cancel a subscription. Refunds are also handled by Apple at reportaproblem.apple.com.

How do I delete my account? In the app: Settings → Account → Delete Account. This permanently erases your account and synced data from our servers — it’s immediate and irreversible. Remember to also cancel your subscription with Apple; account deletion can’t do that for you (the app reminds you and links you there).

Why isn’t there a password reset / why did my reset email not arrive? Check spam first; reset emails come from [email protected]. Still nothing? Email us.

Privacy questions

Privacy questions and data-rights requests (access, deletion, export): [email protected] — see the Privacy Policy for details about local records, optional sync, and account services.